The concept of “hospitality without interruptions” is not just a buzzword; it is now a real business necessity for every hotel. In an era where cyber threats are multiplying and technological dependencies are growing, many hotels still do not have a clear and organized Business Continuity Plan (Business Continuity Plan – BCP).
A BCP is not a typical “contingency plan”. It is a living strategy that extends from data backup and recovery, to communication between departments and minimizing the impact on the guest. It is not only about “saving” the hotel’s core operations, but also about maintaining trust.
A critical part of designing a BCP concerns the RPO (Recovery Point Objective) and RTO (Recovery Time Objective)The RPO determines how much and what data can be “lost” without being considered to have caused significant damage (e.g. one day), while the RTO defines the maximum acceptable time until full restoration of operation (e.g. 4 to 6 hours). The implementation off–website automation backup, i.e. backups that are created without supervision at regular intervals and stored outside the hotel network, contributes decisively to achieving these goals. In combination with the possibility to accommodate the backup to one cloud server, operational continuity is ensured even in a serious crisis.
According to recent data, European businesses are facing around 65,000 cyberattacks every day, with the 4,500 of them ultimately succeedAccording to Datto’s “European State Of The Channel Ransomware” report, 341% of European SMEs that were attacked by ransomware experienced business disruption that threatened their survival, with the cost of downtime is increasing on average at 124,000 euros per incident.
In the hotel industry, A recent incident at a European hotel chain led to mammoth-leak nearly 25 million sensitive customer records, jeopardizing the privacy and security of visitors, but also its very viability.
Data protection laws, such as the European General Data Protection Regulation (GDPR), impose high fines on businesses for failing to implement best security practices to protect personal data, which can reach 4% of a company's total global annual revenue.
All of the above underlines the critical need for the immediate adoption of a documented Business Continuity Plan (BCP), which ensures the long-term sustainability of hotels.
BCP is not a luxury – it is the starting point of a seamless hospitality experience.
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