With Protel PMS you live and work better. Offer your guests a flawless hospitality experience, while saving time and resources to create reservations and make upsales.
With 80,000 installations worldwide, the Protel PMS supports all aspects of integrated hotel management. It is a state-of-the-art solution for hotel units and chains that is valued internationally.
With Protel PMS you can manage:
- From front desk to back office
Manage all check-in and check-out procedures with ease. From digitally filled-in and signed registration forms to card-present or pay-by-link payments, the Protel PMS automates and simplifies all those tasks that waste your staff's valuable time. Through PMS software, you digitize, coordinate and optimize all the activities of your departments, from budgeting to guest reception. - Room assignments and reservations
- All of them payments related to stay
Protel x Planet Payments solution allows you to connect your PMS with a dedicated payment system. The integration between the two systems improves the management of cashless payments and allows you to:
- Save time by eliminating errors caused by manual operations
- Guarantee of full coverage and receipts
- Automated submission of pre-approval requests
- Automatically increase the amount of deposit
- Automatically charge in case of no-show.
Additionally, you can have credit card data tokens readily available within the PMS, without having to manually enter any data.
- Daily activities for your staff
- Communication between hotel departments
- Payments, billing and check-out
- Your customers' information
- flexible and powerful reporting
On-premise
With 30,000 installations worldwide, the Protel PMS supports all aspects of integrated hotel management. It is a state-of-the-art solution for hotel units and chains that is valued internationally.
Single Property Edition (SPE)
Protel in its Single-Property version is a state-of-the-art management software for individual hotel units with installations in over 80 countries around the world. It facilitates reception processes and ensures fast and reliable access to the data of each stay.
Regardless of the scale or the type of your hotel and the specific characteristics of the Market where you operate, the Protel SPE covers all your needs for a comprehensive and modern management. With high-level built-in features essential to every hotelier, such as multifunctional room plans and the famous Protel Navigator™, but also a multitude of additional applications (+Add-Ons), the Protel SPE guarantees the success of your hotel.
Multi-Property (MPE) Edition
An all-powerful central management system for hotel units of the same family, the Multi-Property version of Protel can administratively transform even an international hotel chain into an organization with unified, centralized function.
All connected hotels process the same, unified database. The Protel MPE offers the Protel Central Reservation System, a suite of reservation managing, marketing and reporting tools that allow for central control of all actions, revenues and reports concerning the entire chain.
Cloud
Cloud management software for your hotel. With the Cloud version of Protel, you can now manage all your hotel activities, Reception to back office, and discover all the capabilities of your PMS without the cost of purchasing and maintaining expensive hardware.
> Protel Cloud is the PMS that manages all hotel activities from a single cloud platform.
From Front Office to cash flow accounting, housekeeping to maintenance, reporting and data analysis, the Protel Cloud It adapts to any type of business and does not require costly investments in hardware infrastructure.
Thanks to cloud technology, the hotelier is now able to access his hotel's data from any device – tablet, laptop or mobile – without having to be in the office.
With Protel Cloud you can manage:
- The main activities of the reception and back office
- Guest reservations, check-ins and room assignments
- Tasks to be carried out by staff
- Communication between hotel departments
- Payments, all steps of check-out and billing
- Your customer data
- Your hotel's performance, thanks to customizable reports.
Protel x Planet Payments integrated solution allows you to connect your PMS straight to a dedicated payment system. That integration improves the management of cashless payments and allows you to:
- Save time by eliminating errors due to manually operating the payments
- Guarantee of full coverage and receipts
- Automatically submit pre-approval requests
- Automatically increase a guarantee
- Automatically charge in case of no-show.
With the Protel x Planet Payments You can have credit card data tokens immediately available in the PMS, securely and without having to enter any data manually.
Take advantage of voice recognition
Voice control allows you to dictate your notes to Protel Cloud, just like you do with Siri or Alexa. Update your profile by voice, even from your smartphone.
Search like Google
Thanks to technology Elastic Search, the same technology used by Google, you'll say goodbye to typing errors. Plus, you'll always find the name of the guest you're looking for with advanced search suggestions in Protel Cloud.
Monitor your hotel from wherever you are.
Monitor your hotel's performance with hundreds of statistical and financial reports, all printable and exportable as Excel or PDF documents. Customize the visualization of the data that interests you, with real-time updates. Base all your strategies on data and increase your revenue performance with highly flexible, clear and easy-to-use graphical reports.
Hybrid
Cloud management software for your hotel. With the Cloud version of Protel, you can now manage all your hotel activities, Reception to back office, and discover all the capabilities of your PMS without the cost of purchasing and maintaining expensive hardware.
> Protel Hybrid Edition is HIT's recommendation to every hotelier who wants all the advantages of a Software-as-a-Service PMS solution without the dependency on a constant connection to the Internet . Never has your hotel data been more secure and readily available 24/7!
Toolkit
TOOLKIT ⬤
Automatic messages directly from Protel
Automatic messages directly from Protel
With Protel Messenger you can now send automatic messages directly from Protel to your guests, quickly and easily. This way, all departments of your Hotel stay in touch with your customers.
Having it Protel Messenger, you can create and send e-mails or sms, automated or manual, either at a controlled time, or on a predetermined event (birthday, arrival, departure, etc.). You simply define the rules, the recipient, the content and the sending time.
good morning
Just a few ideas for automated messages:
- To the customer as soon as the room status changes to “clean” in Protel
- To the Management as soon as a specific VIP guest arrives at the hotel
- Birthday wishes to residents
- Questionnaire for visitors who departed X days ago in connection with Protel Survey
- One day before arrival, with directions to the hotel and a map
- Welcome from Reception to the visitor
- To maintenance as soon as a room fault is assigned to Protel in connection with Protel Housekeeping
The management of its operations Protel Messenger and its interface with the rest of the cloud toolkit Protel is done through any browser and the Protel Cloud Center, the basic tool for the central management of all additional applications Protel that may be used in the hotel.
Plan your every event to perfection!
Application for cleaning staff and maintenance teams
Sales management tool
The ultimate strategic planning tool!
The ultimate strategic planning tool!
Skillful decision-making always lies somewhere between experience and intuition, facts and predictions. Protel Business Analytics (Protel BA) is a powerful management tool developed specifically to enhance strategic planning in hotel businesses.
> Protel BA extracts data about your hotel's different functions directly from the Protel and – using AI – presents you with all the vital parts of this huge amount of information that you need to make the right decision at a glance.
good morning
Why does it stand out?
- Integrated interface with Microsoft Excel
- Easy-to-read central plan with the most important information
- Web-based
- Extracts data directly from Protel without errors and omissions due to interconnection.
Bavel
Tablet application for self check-in
Tablet application for self check-in
With Protel's Fast Lane module, you can now halve the waiting time at the reception desk. Give your guest the ability to check-in themselves, automate the invoicing process at check-out and allow your staff to focus on the actual welcoming of your guests.
good morning
Protel Self Check-in
The visitor enters his/her details via tablet in a fully customizable Registration Form, checks them and signs them electronically. With the possibility of using a Passport scanner, ID scanner, QRcode reader or NFC card. Thus, annoying queues at the Reception areas during arrival hours are now a thing of the past.
good morning
Protel Express Check-out
By keeping the guest's credit card on file at the Reception after check-in, with all strict PCI security protocols, you now have the option of automatically paying the bill upon departure and directly sending the corresponding receipt by email.
With Protel, your hotel opens up to a global technology market.
EXTROVERSION!
With Protel, your hotel opens up to a global technology marketplace. With over 1000 companies in the Marketplace, Protel integrationHUB provides a robust standardized framework supported by Protel's world-class technical teams and integration experts.
good morning
myData interface
New versions with internal changes to the document issuance and charting procedures are now available to achieve the collection and automatic sending of all documents, exactly as defined by the Independent Public Revenue Authority.